Merch Shop Terms, Conditions & Returns Policy
Terms & Conditions
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Welcome to AES Merch, operated by Ace Evolution Sports. By accessing or using our website, you agree to comply with and be bound by these terms and conditions.
Intellectual Property:
All content included on this website, such as text, graphics, logos, images, and software, is the property of Ace Evolution Sports or its suppliers and is protected by copyright laws.
Product Information:
We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.
Pricing and Payment:
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Payment for all purchases is required at the time of the order.
Shipping:
We aim to process and ship orders promptly. However, shipping times may vary depending on factors beyond our control. We are not liable for any delays in shipping.
Limitation of Liability:
In no event shall Ace Evolution Sports be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the purchase of our products.
Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Returns and Exchanges:
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We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it within 14 days of delivery for a refund or exchange, subject to the following conditions.
Conditions for Returns:
Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
We reserve the right to refuse returns that do not meet these criteria.
Return Process:
To initiate a return, please contact our customer service team at hello@ace-evo.com within 10 days of delivery. Please include your order number and the reason for the return in your message.
Refunds:
Refunds will be issued to the original form of payment within 5 business days of receiving the returned item. Shipping charges are non-refundable.
Exchanges:
If you would like to exchange an item, please indicate the replacement size or colour when contacting us for the return authorization. Exchanges are subject to product availability.
Final Sale Items:
Final sale items are not eligible for return or exchange unless defective.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as needed.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Policy Changes:
We reserve the right to modify or amend this returns policy at any time without prior notice.